[CoastalCoder]

This reminds me of the kerfuffle with Linus Media Group's reluctance to provide written warranties on their products.

Without a clear contract regarding warranties, returns, etc., the buyer is subject to the whims of the seller.

(Modulo any consumer protection laws that weren't waived during sign up.)

[kennend3]

You can sort of sit on the sidelines and watch the decline of Amazon.

I did return something long ago when amazon would return your money before they got the item back. This is what got people to use amazon, amazing customer service.

This is no longer the case and what Amazon fails to grasp is aliexpress is raising quickly.

Amazon is flooded with drop-shipping from ali as it is now, why not just use Ali directly?

Based on this experience my willingness to use Amazon again is greatly reduced.

Maybe another Kindle in the future, but these are "loss leaders" for Amazon.