[ekanes]

I think who pays for the return depends on what you choose for the reason for the return. If you acknowledge fault they charge you, etc.

[kennend3]

I thought the same thing and tried every option.

I dont use amazon much these days and rarely return things but there was clearly a policy change at some point:

https://www.amazon.ca/gp/help/customer/display.html?nodeId=G...

"Unless your item is eligible for Free Returns, if you return an item using the return label from Your Orders, and the reason for return is not a result of an Amazon.ca error, we'll deduct the cost of return shipping from your refund. "