[beachy]

> To make docs work you have to treat it more like a codebase: clear ownership, standards, review processes, approvals, up front design, refactoring efforts etc.

Maybe true in large orgs.

But for smaller companies what I've seen is usually paralysis.

e.g. someone notes a problem (maybe just a typo) in the doc. Can they fix it within seconds? If instead they need to raise a ticket then most likely it ain't happening. They move on, and the next person experiences the same problem.

IMO the default should indeed be towards everyone committing at will. Yes that will result in the occasional snafu. Fix that when it happens. (obviously not good practice for the operating manual for a nuclear power plant - but for a <500 person Saas company it is).

[triceratops]

Ticket, or pull request?

Mandating a Jira ticket for simple typo fixes is overkill. But if you make it easy to create a PR directly on the documentation file, without leaving the tab, I don't see an issue. This is already a Github feature.

[wankle]

We did PR's on documentation files at my last place, it worked but it was more painful than getting reviews for code PR's. Tickets work because they can be reasoned about, shoved aside, brought back into the limelight, updated, other tickets can easily be related to them as more information is discovered, etc.

Overall the comments on this page fall into 2 camps, people who've tried it all and found what works is discipline and those who are still trying it all.

[heydonovan]

Disagree. A ticket should be created for any change, no matter how small. It takes seconds to write a title, body and hit submit. I've seen those small ad-hoc changes cause havoc because someone forgot to escape a single quote or didn't realize tabs were necessary and replaced them with spaces.

The default for Confluence is just that, everyone commits at will. There is no structure, tons of duplication, no standards when it comes to naming, formatting, audience, etc. I'm a huge fan of markdown/plain-text solutions, only because linters can be run that force you down one happy path. I don't believe Confluence has linters at all.

[The_Colonel]

> A ticket should be created for any change, no matter how small. It takes seconds to write a title, body and hit submit.

A ticket represents a process (otherwise it has no added value over git commit message) and thus creates much more work than a couple of seconds.

[beachy]

> A ticket represents a process

Yep, and that process also involves other people, to review/ approve the fix to the typo.

It then goes from being a few seconds of elapsed time and actual time (to just commit a fix to the typo) to taking hours, days or weeks of elapsed time and hours of actual time and forcing context switching on, and interrupting the workflow of, all of people involved.

[Rapzid]

Yes, handoffs have overhead and create process waste. They are a process smell and should be investigated for ROI.