[heydonovan]

Disagree. A ticket should be created for any change, no matter how small. It takes seconds to write a title, body and hit submit. I've seen those small ad-hoc changes cause havoc because someone forgot to escape a single quote or didn't realize tabs were necessary and replaced them with spaces.

The default for Confluence is just that, everyone commits at will. There is no structure, tons of duplication, no standards when it comes to naming, formatting, audience, etc. I'm a huge fan of markdown/plain-text solutions, only because linters can be run that force you down one happy path. I don't believe Confluence has linters at all.

[The_Colonel]

> A ticket should be created for any change, no matter how small. It takes seconds to write a title, body and hit submit.

A ticket represents a process (otherwise it has no added value over git commit message) and thus creates much more work than a couple of seconds.

[beachy]

> A ticket represents a process

Yep, and that process also involves other people, to review/ approve the fix to the typo.

It then goes from being a few seconds of elapsed time and actual time (to just commit a fix to the typo) to taking hours, days or weeks of elapsed time and hours of actual time and forcing context switching on, and interrupting the workflow of, all of people involved.

[Rapzid]

Yes, handoffs have overhead and create process waste. They are a process smell and should be investigated for ROI.