[jaclaz]

Excuse me, but do you believe this is "normal"?

I mean, if you returned 287/602=48% of the items you ordered, either there is something wrong in what you order or - more likely - your supplier (Amazon) is not reliable.

On the other side, if 48% of items (particularly if low value ones) are returned, the costs of shipping/returning/handling must be enormous.

[fasthands9]

I do not believe this is normal consumer behavior. The previous commenter claimed Amazon had a social score system that penalized people for concerns and you should be worried about making returns on things like USB drives.

My point is that if someone like me can return almost half their items and Amazon doesn't care at all - then it's extremely unlikely the people are being banned from Amazon services for returning a USB drive.

[jaclaz]

Yep, I understood your point, and it is good to know that this presumed social score system is not particularly strict, but I asked out of curiosity on the reasons why you have such a high (IMHO) return rate.

As well another question is what is actually doing (or not doing) Amazon about the USB sticks/drives issues, the return rate of that should be something like 90% assuming that 5% of buyers fail to realize that the size is much smaller and - still say - another 5% buys them "for later use" and do not test them on arrival.

In a traditional brick and mortar store there would be someone monitoring the return rate for defects on any item for sale as - besides the loss of perceived reliability - there would be objectives costs for handling the returns.

[fasthands9]

The reason I return a lot is predicated on their being no penalty and the fact I live a couple blocks from a UPS return location which is easy.

Say its Wednesday night and I'm starting to design a project I'm doing over the weekend but I'm not done yet - and realize I will need 8mm shafts but not sure the length of my design. I just buy 3 or 4 versions of the product with the approximate length I may need and then end up just using the one my final design calls for and returning the others.

[the_real_sparky]

And here I am thinking that 287 Amazon returns translates into $1435 in Kohls Cash… if you make the returns on the weekend anyway.

[Riseed]

Did Amazon buy Kohls too? What do Amazon returns have to do with Kohls Cash?

[mikequinlan]

You can return items (after going through the online return process to get a label) at any Kohls. When you do, Kohls will give you a $5 coupon for their store.

[Riseed]

oh! I've never had Kohls as an option before--just WF and UPS.

[iLoveOncall]

> I mean, if you returned 287/602=48% of the items you ordered, either there is something wrong in what you order or - more likely - your supplier (Amazon) is not reliable.

In a case like this, there is a problem with the customer, that's it.

I have 300ish orders per year, and not even 5% returns.

[fasthands9]

They have never said what I am doing is wrong or bad. I would think best case scenario from them I don't return that many items, but realistically if I wasn't allowed to return that many items I simply wouldn't buy from them as much. Lowe's, which I buy from a lot too, has a similar no questions asked return policy.

[Sakos]

In what way is there a problem? He hasn't been penalized, so it seems like he's profitable enough to let it go. Why are you trying to police his behavior for Amazon?

[iLoveOncall]

It's not because Amazon doesn't have a problem with it that there is no problem.

It's an incredibly wasteful way of shopping, it hurts the seller (which may not be Amazon itself), it hurts the environment, etc.

[blagie]

I almost never return, but there are domains with business models build upon massive numbers of returns.

This includes some parts of fashion. You buy online. If it doesn't fit, you return and buy another. There are hobbies which are similar. You buy extra parts, and return what you don't use.

The price factors in the 50+% return rate. If they didn't allow returns, no one would buy.

I don't know if that's what OP is doing, but I'm not ready to judge unless I know it's not.

[jaclaz]

Well for that matter, I have known people who buy fashion items online (that fit perfectly) use them on a dinner out and then return them because they don't fit or are not the expected colour, etc.

Still, since as you say these online sellers must calculate the prices of these goods to cover these return expenses, the other "normal" clients pay more and BTW there are thousands, millions packets going and returning (it is time, money, traffic, etc.).

[blagie]

It's a little different. For some of the fashion domains I'm thinking of don't have "normal" consumers, and most goods cost about the same as half of my entire wardrobe. For others, shopping is more like entertainment, and it's about the experience.