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by fasthands9 1349 days ago
I do not believe this is normal consumer behavior. The previous commenter claimed Amazon had a social score system that penalized people for concerns and you should be worried about making returns on things like USB drives.

My point is that if someone like me can return almost half their items and Amazon doesn't care at all - then it's extremely unlikely the people are being banned from Amazon services for returning a USB drive.
1 comments
jaclaz 1349 days ago
Yep, I understood your point, and it is good to know that this presumed social score system is not particularly strict, but I asked out of curiosity on the reasons why you have such a high (IMHO) return rate.

As well another question is what is actually doing (or not doing) Amazon about the USB sticks/drives issues, the return rate of that should be something like 90% assuming that 5% of buyers fail to realize that the size is much smaller and - still say - another 5% buys them "for later use" and do not test them on arrival.

In a traditional brick and mortar store there would be someone monitoring the return rate for defects on any item for sale as - besides the loss of perceived reliability - there would be objectives costs for handling the returns.

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fasthands9 1349 days ago
The reason I return a lot is predicated on their being no penalty and the fact I live a couple blocks from a UPS return location which is easy.

Say its Wednesday night and I'm starting to design a project I'm doing over the weekend but I'm not done yet - and realize I will need 8mm shafts but not sure the length of my design. I just buy 3 or 4 versions of the product with the approximate length I may need and then end up just using the one my final design calls for and returning the others.

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the_real_sparky 1349 days ago
And here I am thinking that 287 Amazon returns translates into $1435 in Kohls Cash… if you make the returns on the weekend anyway.
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Riseed 1349 days ago
Did Amazon buy Kohls too? What do Amazon returns have to do with Kohls Cash?
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mikequinlan 1349 days ago
You can return items (after going through the online return process to get a label) at any Kohls. When you do, Kohls will give you a $5 coupon for their store.
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Riseed 1340 days ago
oh! I've never had Kohls as an option before--just WF and UPS.
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