[napoleoncomplex]

Upvoting just because Google's (and Apple's) app store processes are so horrible, and this is probably the best way the case gets noticed by someone human in a normal timeframe (according to the post, they've been going through it for 2 months already).

[hwers]

To everyone reading this who feel the same: Please avoid commenting too much (unless necessary) since HN pushes down stories with lots of comments (to disincentivize flame threads) even if it has tons of upvotes.

[natch]

Please don’t lump Apple with Google on this. Apple has humans that answer the phone and help.

[pastage]

Who can not help you. Appstore policies are rife with catch-22, personally I have never had problems with Google but Apple has been a pain every time. I am unable to update a ten year old app because Apple think they know the 10k daily users better.

[rootusrootus]

> I am unable to update a ten year old app because Apple think they know the 10k daily users better

I'd be interested in hearing more details.

[natch]

If they can’t help you frankly the problem is probably with you or your app.

But who knows… what aspect of your users do you know about that Apple refuses to understand?

[tenuousemphasis]

> If they can’t help you frankly the problem is probably with you or your app.

Fanboy logic.

[natch]

Note they were not forthcoming with more details, so I’d say your conclusion is premature.

[bradrn]

Upvoting for the same reason, although it does feel a bit counterintuitive to upvote such a horrible story.