[slowpoison]

Now that I'm getting a better feel of what BankSimple is about, I don't think it's that revolutionary an idea. I'm not even sure I will use it. Most of what they showed, and more can be accomplished using Mint. And, Mint offers more choice by being an aggregator.

[throwaway6326]

And Mint lets you pick a bank like USAA, that has great service as a core competency, rather than trusting a web company like BankSimple that is good at sleek-looking tech.

[shadowfiend]

Then again, BankSimple's only purpose is great service. They delegate the actual money to a partner bank. So... Yeah. It doesn't really get much better than that in terms of motivation.

[throwaway6326]

Am I wrong in thinking that BankSimple outsourced phone/email support to their partner banks?

Because as far as I can tell, BankSimple has no interest in service at all. They're just a shiny tech company.

[shadowfiend]

As far as I know, yes, you are, in fact, completely wrong. The only thing partner banks handle is the actual money. You never talk to them. https://banksimple.com/faq/#whatthedealis