[throwaway6326]

Am I wrong in thinking that BankSimple outsourced phone/email support to their partner banks?

Because as far as I can tell, BankSimple has no interest in service at all. They're just a shiny tech company.

[shadowfiend]

As far as I know, yes, you are, in fact, completely wrong. The only thing partner banks handle is the actual money. You never talk to them. https://banksimple.com/faq/#whatthedealis