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by MailNerd 1594 days ago
The dispute resolution would not cover any damages incurred, so it would be a refund anyway. That is my understanding.

Would you expect language that offers compensation for any damages incurred, for example due to a hack or the loss of an email? I do not believe any email provider has such provisions. Of course we are still liable for any misconduct as specified by law.
1 comments
Chris2048 1594 days ago
> we are still liable for any misconduct as specified by law

Would this not be a process of consumer arbitration?

For example, If I believe there is misconduct, a GDPR or privacy violation say, is the process not to open a dispute with the EU, and then maybe go to an arb? I'm not aware that other email providers say upfront that they wouldn't participate in such a process.

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MailNerd 1594 days ago
There are many companies who do not participate in this process. I did not want to spend lots of time setting this up and adding another middlemen when the alternative is much simpler (contact us and get a refund). I still do not believe this platform is meant to claim damages, that needs to be done in court.

But I will have another look and probably support it when I find some time.

Edit: It's fixed now, we support the process. But please just send en email to us it's much easier ;)

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