[Chris2048]

> we are still liable for any misconduct as specified by law

Would this not be a process of consumer arbitration?

For example, If I believe there is misconduct, a GDPR or privacy violation say, is the process not to open a dispute with the EU, and then maybe go to an arb? I'm not aware that other email providers say upfront that they wouldn't participate in such a process.

[MailNerd]

There are many companies who do not participate in this process. I did not want to spend lots of time setting this up and adding another middlemen when the alternative is much simpler (contact us and get a refund). I still do not believe this platform is meant to claim damages, that needs to be done in court.

But I will have another look and probably support it when I find some time.

Edit: It's fixed now, we support the process. But please just send en email to us it's much easier ;)