[badtux]

Having been on the team that issued postmortems before, I can tell you that we said as little as possible in as vague a way as possible while meeting our minimum legal requirements. Actual Facebook customers (i.e. those who pay money to Facebook) will get a slightly more detailed release. But the whole goal is to give as little information as possible while appearing to be open. As an engineer that makes me growl, but that's how it is in this litigous world -- don't want to give someone a reason to sue.

[Dylan16807]

Sue for what, that they couldn't do with zero information? I don't buy that excuse. (Not that I blame you for the excuse.)

[laegooose]

How would you explain that AWS, GCE, Cloudflare, GitLab publish very detailed post-mortems?

[Closi]

These companies average users are highly technical developers, while facebooks users are from a much wider demographic.

It’s not really surprising to me that Facebook is writing comms that most users will understand right now, rather than publishing detailed post-mortems straight away. You have to speak the same language as your users initially in these comms.

Although I wouldn’t be surprised if we see a post-mortem in the days ahead, but Facebook probably will want to say why it happened (not just what happened, but why did it not get detected during testing, was the configuration change correct but there is an underlying bug on the routers etc) and what new mitigation’s will be put in place to stop it happening again, and these might not be known yet.

[cik]

It's a marketing strategy. Their target customer segment is technical. FaceBooks and Twitter's for the most part, aren't.

[ignoramous]

Yeah, also a chance some eng from AWS/GCP/Azure leaks actual details if they lie or if public statements are inadequate.

[fragmede]

Facebook just had an actual whistleblower go on 60-minutes last night.

[jameshart]

Are you under the impression that Facebook is a SaaS provider?

Facebook sells ad space, retail. The impact on their customers of the outage is ‘sorry, you couldn’t buy ads for a few hours.’

Demanding a public RCA for this is like demanding an RCA from Costco because they’re out of stock of tinned beans.

[aeyes]

WhatsApp for Business and Instagram Shops for example are SaaS offerings.

[_nalply]

I don't know but perhaps they excluded damages in their ToS?