[jameshart]

Are you under the impression that Facebook is a SaaS provider?

Facebook sells ad space, retail. The impact on their customers of the outage is ‘sorry, you couldn’t buy ads for a few hours.’

Demanding a public RCA for this is like demanding an RCA from Costco because they’re out of stock of tinned beans.

[aeyes]

WhatsApp for Business and Instagram Shops for example are SaaS offerings.