[BelleOfTheBall]

Heh, I expected it to dive into the fact that Skype also had some troubles with claiming E2E without actually implementing it, if I remember correctly. However, seeing a detailed takedown of poor design is always fun. I tend to overlook these things as a user or at least I'm unable to put into words why the design frustrates me, this is helpful.

[edejong]

Actually, Skype was designed from the start to use e2e p2p communication. First thing after the Microsoft acquisition was to remove e2e and introduce dozens of new features no-one actually asked for.

In addition, they turned the UI into a dumpster fire and allowed Chinese, Russian and United States law enforcement agencies to eavesdrop on any Skype conversation without intervention of a judge.

[Spidery]

"I'm unable to put into words why the design frustrates me" is the best summary of 99.9% of users.

[edejong]

And the remaining 0.1% actually read some UX design textbooks from the 90's:

1. Incomprehensible icons

2. No use of color to indicate the most likely new action

3. Weird and inconsistent transitions and dialogs

4. Many different fonts, font-sizes and text decorations.

5. Flat design makes it difficult to know what to click on.

The list goes on, and on, and on. It seems the team did no UX testing at all.

[battery423]

i always thought its common sense until i realized its not.

We just switched to a new ticketing system, now the description field is 2 rows high.

2 rows! for a fucking issue description field -_-

[Spidery]

"i always thought it's common sense until i realized it's not."

^ 90% of CEOs.