[Spidery]

"I'm unable to put into words why the design frustrates me" is the best summary of 99.9% of users.

[edejong]

And the remaining 0.1% actually read some UX design textbooks from the 90's:

1. Incomprehensible icons

2. No use of color to indicate the most likely new action

3. Weird and inconsistent transitions and dialogs

4. Many different fonts, font-sizes and text decorations.

5. Flat design makes it difficult to know what to click on.

The list goes on, and on, and on. It seems the team did no UX testing at all.

[battery423]

i always thought its common sense until i realized its not.

We just switched to a new ticketing system, now the description field is 2 rows high.

2 rows! for a fucking issue description field -_-

[Spidery]

"i always thought it's common sense until i realized it's not."

^ 90% of CEOs.