[deedubaya]

I'm a happy paying Front user.

We transitioned to them for support after leaving Intercom. Shared inboxes work well. I really which they had a chat component that we could use (theirs is incompatible with pjax/turbolinks enabled sites and they don't intend to fix it).

Saved replies, snoozing, assignment, and in-thread private chat are the best features.

[andygcook]

HelpScout has similar shared-inboxed software as Front and recently launched a chat feature that's similar to Intercom. Might be worth checking out.

I'm not affiliated with HelpScout in any way nor am I a customer. Just know of them because they used to be headquartered in Boston (where I'm from) before they went distributed.

[deedubaya]

Thanks! If we lose interest in Front, I'll take a look.

[stickfigure]

Interesting, I've been really happy using Intercom for support so far. Why did you transition away? Curious to know what roadblocks are ahead (or what I'm missing).

[deedubaya]

Price increases. Went from $49/month our first year to an order of magnitude higher.

That, and we found that our intercom chat emails were caught in spam folders frequently.