[jasonkester]

I agre with the sentiment but disagree with the conclusion.

My approach to customer payment is that i don't want your money unless you're happy with the service so if you've gone as far as stopping payment with your card provider, I'll take that as a sign you don't want to be a customer anymore.

I never dispute chargebacks, but instead try to get the customer to withdraw it and behave like an adult, letting me refund and cancel his subscription like we would have had he simply asked.

There's no situation where I'd consider chasing down a customer who didn't want to pay to claw back my fourteen dollars. In my mind, it's not mine to have if he doesn't want me to have it.

[gnicholas]

> I never dispute chargebacks, but instead try to get the customer to withdraw it and behave like an adult, letting me refund and cancel his subscription like we would have had he simply asked.

I've tried to do this too, but unfortunately you're in the position of asking a former customer a favor, and you can't give them anything in return. They end up in the same position (getting refunded), but have to waste time on the phone with their bank. It's a tough sell, in my experience.

[gingerlime]

As the sibling comment already pointed out, getting the customer to reverse the dispute is a losing battle. They already got what they want.

And we're happy to refund, just drop us an email. But going around us to your bank leaves us not only with the refund, but also a chargeback fee, plus it hits our merchant reputation. Granted, it's a tiny fraction of all transactions (because we don't use dark patterns), but just feels really unfair, and not the adult thing in the first place.

I guess both our small business and the customers (and even banks, having to process disputes etc) pay the price for all those big-co contracts that are notoriously hard to cancel.