[gingerlime]

As the sibling comment already pointed out, getting the customer to reverse the dispute is a losing battle. They already got what they want.

And we're happy to refund, just drop us an email. But going around us to your bank leaves us not only with the refund, but also a chargeback fee, plus it hits our merchant reputation. Granted, it's a tiny fraction of all transactions (because we don't use dark patterns), but just feels really unfair, and not the adult thing in the first place.

I guess both our small business and the customers (and even banks, having to process disputes etc) pay the price for all those big-co contracts that are notoriously hard to cancel.