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by all2
2783 days ago
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My gut tells me that these metrics are in place because upper management does not trust you to be objective or consistent when it comes to your people. Rather than actually trust your judgement, they give you a checklist and tell you to check the boxes. Along with a lack of trust, there's also the need for a paper trail in some states if it comes down to firing someone who needs firing. Without an appropriate paper trail the company would be on the hook for paying that individual's unemployment. I'm not saying you're wrong. In fact, I think you are right. Most people will rise to the expectations set for them (or fall, according to the expectations set). |
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But for performance management, I basically have to put them on a performance management plan and set expectations. If they fail to regularly meet those expectations, then they can be let go. This generally takes a few months to progress through, giving the staff member the opportunity to prove us wrong.
But this process is very different to KPIs. An important one, nonetheless.