[sgspace]

hahaha my exact experience. 5 trips to the apple store and finally my 2017 13 inch pro is usable. I've had the battery, screen, and keyboard all replaced under warrantee. Easily the worst experience Ive had with an Apple product.

[saagarjha]

You're mad that Apple replaced those under warranty, rather than, say, the issue happening past the warranty period or not being covered?

[bagels]

Maybe the issue is that it required that many repairs in the first place.

[saagarjha]

I do get angry when something breaks and I need to pay for a fix, obviously, but generally I'm a lot less annoyed when the company offers to fix something at no cost/under warranty/free replacement/whatever. Forgive and forget?

[slantyyz]

How about it not breaking in the first place? When people talk about their Macs with pride, the first thing you'll probably hear is "Apple has the best build quality".

A 2017 13" Macbook Pro should not require 5 service trips in its first year. Warranty or not, we're not talking about some $200 piece of crap that's made in China, we're talking about a premium laptop at a premium price.

[saagarjha]

I guess I’ve just never had to deal with, or see anyone else have to deal with repeated repairs. And yes, I agree that this isn’t a great look for Apple. But it’s better that everything’s fixed for free than the alternative.

[lowercased]

after the second or third trip, they should have just given a new replacement one. 5 replacements (if I read that right) would be classified as a 'lemon' under car laws in many cases.

[haukilup]

When it's getting repaired, you don't have access to that same laptop. For professionals, it's a waste of time and an interruption to our ability to output.

Some people won't care about that. Some do.

[akulbe]

I bout a full spec XPS 9560, the second time my '16 MBP went in for repairs. The same generation CPU, the same storage (2TB) and double the RAM... and it's $1000 less than the full spec MBP.

I wonder how long before a lot more folks come to the conclusion that Apple premiums aren't worth paying anymore.

[akulbe]

Doh. I can't type. "bout" should clearly say "bought" <nerdface emoji>

[saagarjha]

I just run a restore from a Time Machine Backup and wipe it before giving it back.

[geezerjay]

> Forgive and forget?

I have a 10yo Acer laptop that at the time cost me about 500$ which up to this day required no fix or trip to the repair shop.

If I had spent 4x the cash and still was forced to take the laptop to the shop 5 times to fix a myriad of design and production problems for a product that is marketed as high-end and professional-grade, I can assure you I wouldn't forgive, much less forget.

[akulbe]

Just exactly how longsuffering are we supposed to be? My '16 MBP has been in for repairs 3 times SO FAR.

This was also my most expensive Apple purchase ever.

Usually, the trend goes the other way. I don't know about other folks, but I'm less inclined to forget after dropping $4300 on that unit.

[soziawa]

You're paying in time. Depending on what you're hourly rate is at the 5th replacement you could have just bought a new one.

[menacingly]

I guess it's strange to assume that nagging hardware failures will just disappear when the warranty does run out

[saagarjha]

I guess I’ve just never experienced the kind of hardware failures that everyone else is mentioning, so I don’t have a lot of experience with how they actually occur. I’m not saying that they don’t happen, but I have no idea if these are early failures or the middle of the bathtub curve.