[saagarjha]

I do get angry when something breaks and I need to pay for a fix, obviously, but generally I'm a lot less annoyed when the company offers to fix something at no cost/under warranty/free replacement/whatever. Forgive and forget?

[slantyyz]

How about it not breaking in the first place? When people talk about their Macs with pride, the first thing you'll probably hear is "Apple has the best build quality".

A 2017 13" Macbook Pro should not require 5 service trips in its first year. Warranty or not, we're not talking about some $200 piece of crap that's made in China, we're talking about a premium laptop at a premium price.

[saagarjha]

I guess I’ve just never had to deal with, or see anyone else have to deal with repeated repairs. And yes, I agree that this isn’t a great look for Apple. But it’s better that everything’s fixed for free than the alternative.

[lowercased]

after the second or third trip, they should have just given a new replacement one. 5 replacements (if I read that right) would be classified as a 'lemon' under car laws in many cases.

[saagarjha]

I think the individual components were replaced, not the device itself.

[haukilup]

When it's getting repaired, you don't have access to that same laptop. For professionals, it's a waste of time and an interruption to our ability to output.

Some people won't care about that. Some do.

[akulbe]

I bout a full spec XPS 9560, the second time my '16 MBP went in for repairs. The same generation CPU, the same storage (2TB) and double the RAM... and it's $1000 less than the full spec MBP.

I wonder how long before a lot more folks come to the conclusion that Apple premiums aren't worth paying anymore.

[akulbe]

Doh. I can't type. "bout" should clearly say "bought" <nerdface emoji>

[saagarjha]

I just run a restore from a Time Machine Backup and wipe it before giving it back.

[geezerjay]

> Forgive and forget?

I have a 10yo Acer laptop that at the time cost me about 500$ which up to this day required no fix or trip to the repair shop.

If I had spent 4x the cash and still was forced to take the laptop to the shop 5 times to fix a myriad of design and production problems for a product that is marketed as high-end and professional-grade, I can assure you I wouldn't forgive, much less forget.

[akulbe]

Just exactly how longsuffering are we supposed to be? My '16 MBP has been in for repairs 3 times SO FAR.

This was also my most expensive Apple purchase ever.

Usually, the trend goes the other way. I don't know about other folks, but I'm less inclined to forget after dropping $4300 on that unit.

[soziawa]

You're paying in time. Depending on what you're hourly rate is at the 5th replacement you could have just bought a new one.