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by shinratdr 2955 days ago
To be fair, it still does all that stuff.

I get that these moves make people nervous, and rightfully so. But as it stands every version of 1Password in active development (not including maintenance mode):

* Can be licensed standalone.

* Supports local & Dropbox vaults.

* Was released within the last year, actively supporting those features.

The only feature they’ve actually killed off (by not baking into future clients) is WLAN sync. This is a regression for some, but personally I always found it super impractical.

I agree that how they are going about this doesn’t inspire confidence that these features will remain in the product, but to some extent it does.

While they downplay the hell out of it, 1Password 6 for Windows was a ground up rewrite that ditched local vaults and standalone licensing. Those features were reintroduced in 1Password 7 for Windows, which is a pretty big backtrack for them and requires renewed development effort.

AgileBits doesn’t always make the right decision. They develop opinionated software, like most good developers. However, just like the MAS-only decision they made with 1Password 4 and stood by for some time, eventually they do right by their customers.

1Password 7 for Windows is a great example of that. As much as they would love to go cloud only, they heard the feedback and brought back those two key features. At this point, I can’t expect much more than that.

3 comments

> eventually they do right by their customers

Not in my experience.

I moved to LastPass the moment Agile Bits decided to not support its (non subscription) 1Password paying customers in having a web access to the vault.

I had bought all 1Password versions + updates (Windows, Android, Mac, iOS) which put me well above $100. One day I simply couldn't use 1Password online, which I relied on for Chrome OS use. Dropbox decided, rightfully, that the public folder shouldn't be used as a static web server, which is what 1Password used as online vaults.

There was a long discussion in Agile Bits' forums about this issue. Agile Bits argued that it wasn't its responsibility to solve this since it was a Dropbox decision and its users could still store and sync the online vault manually on their own servers. I argued that losing automatic sync rendered the feature pretty much useless.

In any case, Agile Bits could have transitioned its users to the subscription model by either giving them subscription time or by offering an alternative to the Dropbox public folder, but it decided that its customers were not worth the effort.

I had a lot of respect for Agile Bits and 1Password, but this was a crappy way to treat its customers, specially considering 1Password was not a cheap product.

LastPass is not as elegant, but I'm happy with it.

> every version of 1Password in active development...Can be licensed standalone

This is incorrect. The command line client is subscription-only.

Fair enough, I wasn’t familiar with this client.
The CLI and 1Password X require a subscrition and membership based vaults, correct.

Ben Woodruff

AgileBits

Are you sure they’ve killed WLAN sync??
1Password 7 for Windows does not have WLAN sync. If that is something you have a need for, we’re collecting feedback: https://discussions.agilebits.com/discussion/87524/on-wlan-s...

Ben Woodruff

AgileBits

They’ve announced it will not be built into the Windows client as they would have to rewrite it for the new codebase.

It’s still available for the Mac client, but they’ve essentially said they won’t be supporting it in the future.

How far into the future? 1Password 8?
They don't seem to have. It's still shown in 1Password 7's betas, anyway.
Thank you for the info. If anyone is here from AgileBits/1Password please chime in.
Sure. 1Password for Mac had WLAN sync implemented in version 4 there is no reason for us to remove it.

1Password for Windows is a full rewrite and the new codebase never had WLAN sync. We wanted to see if people really need it when we announced 1Password 7 for Windows: https://blog.agilebits.com/2018/03/20/introducing-1password-...

I think so far we had about 90 people expressing interest in it. For a product with over 15 mln customers, that is a very low number.

How many customers read your blog? That post has 225 comments. From that base, 90 people expressing interest in a feature sounds HUGE.

I don't care about that feature... but this HN thread is the first I'd noticed that 1Password 7 for Windows actually exists and finally brings back local vault support. I care very much about that. I'd have liked to know about that the minute a public beta landed. But... I spend approximately 0 minutes a day thinking about ways I could better engage with AgileBits.

Maybe y'all could spare some minutes to figure out how to better engage with me, a customer who gave you some money 3+ years ago and has hardly heard a peep from you since.

That is a real challenge. On one hand we love talking about 1Passsword and what we’re working on. On the other hand...

1) We often don’t even have contact details for customers (e.x. App Store purchases) 2) When we do have such contact details they may have only been given for the purpose of completing a transaction, and did not agree to receive a newsletter or ongoing communications 3) Even when none of the above is a barrier it is very time intensive to send a newsletter. Not only does it require a fair bit of time to craft but the volume of inflows to our customer support team after sending a newsletter are huge.

I understand and agree with your position that putting the onus of keeping up on what is happening at AgileBits on the customer is no solution, but we do have to balance the above considerations. We’ll continue to look for ways we can do better.

Ben Woodruff

AgileBits

Did you subscribe to our newsletter? We also sent an email about it.

Blog and newsletter are the only options we have to communicate with our customers. I agree that it is not enough and not everyone receives this information.

If you have an idea how we can make it better, please let me know!

Please add the ability to delete a single item from the Trash. This feature has been missing for a long time.