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by bwoodruff
2954 days ago
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That is a real challenge. On one hand we love talking about 1Passsword and what we’re working on. On the other hand... 1) We often don’t even have contact details for customers (e.x. App Store purchases)
2) When we do have such contact details they may have only been given for the purpose of completing a transaction, and did not agree to receive a newsletter or ongoing communications
3) Even when none of the above is a barrier it is very time intensive to send a newsletter. Not only does it require a fair bit of time to craft but the volume of inflows to our customer support team after sending a newsletter are huge. I understand and agree with your position that putting the onus of keeping up on what is happening at AgileBits on the customer is no solution, but we do have to balance the above considerations. We’ll continue to look for ways we can do better. Ben Woodruff AgileBits |
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