[ryanianian]

Yes. More of this. Amazon is starting to slip. It takes literally 1 minute on support text-chat to do this and it always saves more $ with less hassle than you would have if you went with another site. I've done this 3-4 times and every time I say it's the Nth time I've had to do it and they keep offering more and more.

What's especially annoying is that you have to pro-actively reach out to them. This isn't customer-obsessed.

[vuln]

I think I found a weekend project. Code an Amazon late delivery chat bot. Doesn't seem too hard.

Login and grab orders that are shipped. Compare delivery date (x). See if it changes or matches the estimate at time of order(y). If I package is deemed late create a message containing x and y and order number. Open chat support paste message. Might have to throw some additional canned responses but it seems pretty easy.

[vageli]

Paribus.co does exactly this

[ryanianian]

Kinda cool - it does the first part based on what I see. It lets you know that they dropped the ball on delivery, but it's still on you to contact customer-service. Probably not a bad thing but I wish it went just a bit further - perhaps opening the chat for me and pre-populating a chat on the clipbooard or something....

[vageli]

What do you mean "it's still on you to contact customer service"?

Paribus contacts customer service to Amazon on your behalf for missed packages. Literally they open a ticket with amazon and complain.[0]

[0]: https://paribus.co/support/topics/purchases-and-claims/274

[vuln]

I agree. It doesn't solve the last mile. The 'call to action' is just another email or notification. You still relinquish your inbox. They seem very transparent so I'm not trying to mock. But access to my entire inbox versus just my Amazon? I'll take the later.

[aviv]

Bonus points for using AWS AI services to power this over AWS Lambda.

[nishs]

Yes—and in the process—give Amazon more of your money.

[ryanianian]

I would happily run that.

[aantix]

Email me when it's ready. [e-mail]

I'll help test. :)

[stronglikedan]

> you have to pro-actively reach out to them

It's been a long while since they missed a prime delivery date for me, but the couple of times they did, they credited my account automatically without my involvement (other than reading their email notification). Maybe I just got lucky?

[Fins]

Before I just dropped Amazon altogether, something like 75% of my Prime orders were late. At some point it becomes tedious to go to them and ask for some compensation. And they only ever offered me extensions of Prime (and lied about it, too, but that's another story). And I don't even live in some remote area...

[toomuchtodo]

I dropped Amazon because of their business practices, but it did not help that I live 30 miles from a fulfillment center and my prime orders we’re consistently late. Walmart is a 5 minute drive, and quiet at night.

[Fins]

Their business and labor practices didn't help either. Of course it didn't help matters that they had flat out lied to me for a week.