[martin_andrino]

I just hope this makes the outraged people quiet for a while. This is a clear apology and Mozilla seems to have learned the lesson. Let’s now show some love and support for this powerful open-source organization.

[nkkollaw]

One apologizes and any consequences are automagically cancelled?

Also, hadn't they already learned the lesson with Pocket?

[arkades]

Yes, clearly this apology written by their chief marketer heralds a true change in corporate priorities and culture, and wasn’t just ass coverage.

[jacquesm]

For a clear apology there are some mighty funny sentences in there, I suggest you read the thing again.

[itronitron]

the apology rings hollow for me as it takes a very patronizing and well worn SV tactic... apologizing for >> _letting down members of our community_

[tiltdil]

It seemed like a fair apology written by a non-tech person who may not understand the situation 100% and was given some bullets to write about.

We must forgive them and stop being so negative. They've made their apology. If _this specific_ thing happens again then I'll join you with some pitch forks.

To be so negative and full of hate isn't healthy for anyone.

[btschaegg]

> It seemed like a fair apology written by a non-tech person who may not understand the situation 100% and was given some bullets to write about.

In the context of the last big "good guys" entity in a sector where technical understanding is key, this might make it even worse. User trust is the single thing the browser ecosystem boils down to.

I don't think you're accurate in identifying hate as the catalyst for this issue -- I'd go with concern. And seeing one's concerns handled with such thoughtlessness does foster negativity.

We care because we know FF is the best mainstream pick when it comes to privacy and user rights, and seeing Mozilla go down that route reminds us that we're very easily screwed.

[Crespyl]

This apology from the CMO is only the start of what I hope to see.

What lesson they learn from this remains to be seen, based on what steps they take to prevent this happening again. The fact that any "lessons learned" from the Pocket debacle weren't enough to prevent this (IMO even more egregious) case doesn't speak very well to Mozilla managements ability to learn from their mistakes.

I hold Mozilla to a very high standard compared to pretty much any other tech organization, I care deeply about FireFox, Rust, Servo and the technical work Mozilla does, but they need to be held to account when they take actions that violate our shared values.

[whalesalad]

Ok, Mozilla Employee with the fresh account.

[dang]

This breaks the HN guideline against accusing other users. Please read https://news.ycombinator.com/newsguidelines.html and don't do this again.

[cuckcuckspruce]

Apology does not mean instant forgiveness nor does it mean do-over.

It's a sad day when I now have more trust in Apple and Safari than I do in Mozilla and Firefox.

[tiles]

Not to say you should doubt the Safari team, but I remember the auto-push of U2 albums to users without an opt-in being comically similar.

[i_s]

Pushing unwanted sound files and pushing unwanted executable code are two very different things.

[digi_owl]

In the end they are both symptoms of a tone deaf management that think that their world view is the majority world view...

[nnethercote]

But an apology is much better than no apology, right?

[justinclift]

Words are just words. Actions though... lets wait and see what their follow through is like. :)

[tiltdil]

Yes, very much so. I wish more people in this thread could understand this from Mozilla's perspective.