It seemed like a fair apology written by a non-tech person who may not understand the situation 100% and was given some bullets to write about.
We must forgive them and stop being so negative. They've made their apology. If _this specific_ thing happens again then I'll join you with some pitch forks.
To be so negative and full of hate isn't healthy for anyone.
> It seemed like a fair apology written by a non-tech person who may not understand the situation 100% and was given some bullets to write about.
In the context of the last big "good guys" entity in a sector where technical understanding is key, this might make it even worse. User trust is the single thing the browser ecosystem boils down to.
I don't think you're accurate in identifying hate as the catalyst for this issue -- I'd go with concern. And seeing one's concerns handled with such thoughtlessness does foster negativity.
We care because we know FF is the best mainstream pick when it comes to privacy and user rights, and seeing Mozilla go down that route reminds us that we're very easily screwed.