And that’s a ridiculous standard because there is no such thing as 100% when talking about knowledge. Humans and experts wouldn’t agree 100% of the time so it’s impossible for computers to get there.
So why create a feature that pretends such a thing is possible, and promote it as heavily as Google does?
In many ways, "I'm feeling lucky" was a great middle ground - by clicking it you're implictly saying "I know this might not actually be what I'm looking for, but I'm willing to compromise". Google has taken that compromise and stuck it at the top of the search results page.
For profit corporations require that the senior employees they hire for impossibly high paychecks are constantly providing benefits that can be brought up in quarterly board meetings. This means taking an already functional product and making changes to it -- any change -- that can be spun as being a positive improvement worthy of a promotion.
Google Search is already where it should be. Yet Google Search employs thousands of incredibly expensive engineers. Something has to be done, and that "something" is rarely going to be good, and almost guaranteed to be something nobody actually wanted.
Is your argument "Google should not be allowed to do anything if their algorithms aren't 100% flawless and perfect"? I really am failing to understand your viewpoint.
No, my argument is "Google should not present results as if they are an absolute answer when they are not capable of knowing whether that is true".
It's pretty simple: a list of search results does not imply certainty. Injecting a single "answer" does. As I mentioned elsewhere, it's as if they have decided that the "I'm feeling lucky" button should apply to everyone.
But is google even implying that the results are the absolute answer?
If I search for "how tall is tom cruise" and it gives me a number. It doesn't say that number is an absolute answer, it doesn't say that it's verified, it just shows the number.
I personally don't see that as any different than if it returned a few websites, all of which say the same thing when I go to them. In all cases it's "Google" giving me the answer (an evil google could just as easily return websites with false results on purpose), but the way it currently works, it gives me the answer faster and in a better format. And even if that answer isn't 100% factually correct or verified in any way, it's still the same quality I would have gotten from google in any other method.
If the answer is the same using both methods, wouldn't the only real solution to be "refuse to answer the question"?
in the case of unattributed information, i would think some edge cases risk lawsuits (libel or other things) or pr problems if the information is wrong.
imdb was sued for revealing a person's age; and while imdb won the case, a law in california was passed that dealt with the matter. what happens if google displays information about you that you feel is private (or some legal jurisdiction asserts is so)?
i noticed that "what should i do if bitten by a snake" does have attribution. however, it seems to me that the information is presented in a "this is the answer" way, ie as trustworthy and actionable... what happens if following whatever google suggests results in harm or death?
either way, i'm surprised google hasn't bothered to add couching language or some notional caveats. (even a "here's what we found:" seems reasonable distancing.)
I guess I fundamentally disagree that them providing an 'answer' is somehow unethical, unless there is some kind of verbiage on the feature that claims 100% accuracy that I am unaware of.
In many ways, "I'm feeling lucky" was a great middle ground - by clicking it you're implictly saying "I know this might not actually be what I'm looking for, but I'm willing to compromise". Google has taken that compromise and stuck it at the top of the search results page.