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by untog 3134 days ago
No, my argument is "Google should not present results as if they are an absolute answer when they are not capable of knowing whether that is true".

It's pretty simple: a list of search results does not imply certainty. Injecting a single "answer" does. As I mentioned elsewhere, it's as if they have decided that the "I'm feeling lucky" button should apply to everyone.

2 comments

But is google even implying that the results are the absolute answer?

If I search for "how tall is tom cruise" and it gives me a number. It doesn't say that number is an absolute answer, it doesn't say that it's verified, it just shows the number.

I personally don't see that as any different than if it returned a few websites, all of which say the same thing when I go to them. In all cases it's "Google" giving me the answer (an evil google could just as easily return websites with false results on purpose), but the way it currently works, it gives me the answer faster and in a better format. And even if that answer isn't 100% factually correct or verified in any way, it's still the same quality I would have gotten from google in any other method.

If the answer is the same using both methods, wouldn't the only real solution to be "refuse to answer the question"?

in the case of unattributed information, i would think some edge cases risk lawsuits (libel or other things) or pr problems if the information is wrong.

imdb was sued for revealing a person's age; and while imdb won the case, a law in california was passed that dealt with the matter. what happens if google displays information about you that you feel is private (or some legal jurisdiction asserts is so)?

i noticed that "what should i do if bitten by a snake" does have attribution. however, it seems to me that the information is presented in a "this is the answer" way, ie as trustworthy and actionable... what happens if following whatever google suggests results in harm or death?

either way, i'm surprised google hasn't bothered to add couching language or some notional caveats. (even a "here's what we found:" seems reasonable distancing.)

I guess I fundamentally disagree that them providing an 'answer' is somehow unethical, unless there is some kind of verbiage on the feature that claims 100% accuracy that I am unaware of.