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by josephcs 3294 days ago
I totally understand your concern. But, what did you expect Uber to do instead? A driver driving with a suspended license was the driver's fault. Not Uber's (if it was recently suspended). Not yours, but Uber/anybody could expect that you checked if the license of the driver was valid before starting the trip, but that's pretty uncommon.

If your father was sick and if he's 76 and has cancer, you could have as well accompanied him, right? Or had someone accompany him. Even if you publicise, there's a higher chance that it would be seen as you being careless.
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konradb 3294 days ago
I don't really have a dog in this race but it would seem reasonable for there to be a process whereby if a driver cannot continue there is an automatic way for uber to pick the passenger up and take them to their destination as part of the service. I would probably expect such a thing simply because it feels like the most reasonable thing to happen next.
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josephcs 3294 days ago
> "if a driver cannot continue there is an automatic way for uber to pick the passenger up and take them to their destination"

Agreed! This makes me think there are also other reasons for a driver to stop a trip in the middle — especially when there's emergency. This shouldn't be a one-off issue. Just wondering why Uber hasn't thought about allowing drivers to mark an emergency. Not sure if the driver app has it already.

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SyneRyder 3293 days ago
> Just wondering why Uber hasn't thought about allowing drivers to mark an emergency.

They do on the customer side, automatically. I had a driver stop me slightly short of my destination (too much traffic for the next two blocks, he suggested we end the ride to save a bit of money), and the Uber app prompted me with a big dialog "Is there a problem with your ride? Please tell us if you require immediate assistance." Completely different from the 5 star rating screen - the tone was clearly a way to discreetly report a serious issue with the driver via one or two taps.

Maybe the app has changed since then (that would have been mid-2016), but I do remember being impressed by that part of the Uber app.

(Edit: I can't find screenshots of this feature anywhere. I'm certain it happened to me, but since I can't provide proof, feel free to regard this as just a random pro-Uber anecdote from someone on the internet.)

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