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by josephcs
3292 days ago
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> "if a driver cannot continue there is an automatic way for uber to pick the passenger up and take them to their destination" Agreed! This makes me think there are also other reasons for a driver to stop a trip in the middle — especially when there's emergency. This shouldn't be a one-off issue. Just wondering why Uber hasn't thought about allowing drivers to mark an emergency. Not sure if the driver app has it already. |
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They do on the customer side, automatically. I had a driver stop me slightly short of my destination (too much traffic for the next two blocks, he suggested we end the ride to save a bit of money), and the Uber app prompted me with a big dialog "Is there a problem with your ride? Please tell us if you require immediate assistance." Completely different from the 5 star rating screen - the tone was clearly a way to discreetly report a serious issue with the driver via one or two taps.
Maybe the app has changed since then (that would have been mid-2016), but I do remember being impressed by that part of the Uber app.
(Edit: I can't find screenshots of this feature anywhere. I'm certain it happened to me, but since I can't provide proof, feel free to regard this as just a random pro-Uber anecdote from someone on the internet.)