[beezischillin]

I work for one of the largest PR companies in the world (we are in the EU, where customer protection laws are kinda okay, too) and as a rule of thumb they buy Dell when it comes to PCs, don't ask me why!). When I was employed, I chose to go with a Mac and my manager had his old HP replaced with an XPS 15 at the same time. We all got brand new machines, but his XPS bit the dust within 2 weeks, so he sent it back to IT. We have premium enterprise support from Dell. They took 3 weeks to send a deffective machine back, which got returned instantly. Not sure if they eventually replaced it or not because after another 3 weeks of waiting IT just told him to pick another Dell. He went with a Mac instead.

Thought I'd share this with you to underline how bad their support is on every level.

[narrowrail]

I'm not a huge fan of Dell, and I have no experience with Dell Enterprise support, but I have an '06 XPS12 that I use as a local dev server running debian. The power supply blew after 2 years and the screen has numerous dead pixels, but otherwise this machine just keeps on trucking.

[WayneBro]

I run both Dell and Mac systems in my office too and my Dells regularly outperform and outlast my Macs. Not only that, but Dell offers premium support and they actually come onsite. Apple would rather waste your time so they can make their store look busy, which is the same reason why they space their stores so far apart.

Furthermore, Apple engineers just about everything to polarize you against the vast, vast majority which run Windows and Android. They also have an severely anemic selection of hardware that they are always using to experiment on how to get most of your money without providing any value.

In short, I'm sharing this with you to underline how shitty Apple is to their customers in every area, including support.

[lstamour]

While I agree getting support from Apple in-store can currently require multiple trips, hours waiting for an appointment and potentially $800 or more to replace a motherboard everything's stuck to, there are alternatives, including AppleCare, which allows for phone support from the US, a very easy escalation process to senior support and managers, and again with AppleCare, if urgent, you can get service from local authorised repair centres (not Apple Stores) where Apple foots the bill. Apple will even pay for an on-site visit if your computer is less portable, like an iMac. And AppleCare covers select accessories from Apple purchased for use with your Mac, but that's less relevant as Apple exits the networking and display business. Frankly that's my main concern about buying an LG display, will I get Apple-like support and repair?