[matthewdrussell]

We offer full backups with all managed servers/services

Self-managed a customer is responsible for their own backups. Just like with DO and that full server loss a couple of months back.

[tyingq]

The key part of what he said there was "managed".

It's a $30 to $75 a month upcharge on top of the base VPS price. I don't think the OP was paying for a managed VPS.

Edit: Apparently, only the $75/month package includes backups. The $30/month package does not. (http://i.imgur.com/Iy7iacH.png)

[matthewdrussell]

This was a self-managed/unmanaged VPS, correct.

[stephenr]

> We offer full backups with all managed servers/services

Are those backups purgeable from the account control panel?

Honestly I'm not a huge fan of same-provider backup solutions. It seems like asking a fox to guard your sheep.

[tamar]

No, they are offsite.

[joenathan]

We who?

[gist]

Example of on HN expecting everyone (newbies and all) to know who you are. This happens with DANG and SAMA comments as well. Back when PG used to comment also happened. Look at their profiles, really no explanation of who they are here:

https://news.ycombinator.com/user?id=pg

https://news.ycombinator.com/user?id=dang

https://news.ycombinator.com/user?id=sama

Why is it so hard to put info in your profile or to put a footnote in your comments for the newbies? Would you have your business act this way? Reply to a person's inquiry and not say who you are and what you do? Of course not.

[mikeyouse]

He posted this down the thread which starts with:

> Disclaimer: I'm CIO @ Namecheap

https://news.ycombinator.com/item?id=11479810

[prawn]

Still not outrageous to think that people might be able to give rookies some context rather than check the full thread for other comments doing so.

[HemanHeartYou]

given the context of the reply, any person of average intelligence should be able to figure it out (or just google)

[SixSigma]

Well I read the reply :

"we offer service X"

could be from anybody trying to say they offer the service, not obvious at all it is a representative of Namecheap

[citricsquid]

Matthew Russell is the VP of Hosting at Namecheap https://www.namecheap.com/about/team.aspx

[nxzero]

What if any fault does Namecheap take with the breach and what is being done to resolve it?

[matthewdrussell]

See my other comments in this thread

[nxzero]

I've reviewed all 16 of your comments on the page and beyond sawing a single person at Namecheap didn't follow policy and blaming the user in question, I don't see anywhere that you've stated there's an issue with controls.

Am I missing something, or is Namecheap saying they didn't do anything wrong?

[djsumdog]

You can't expect them to admit liability now can you? They offered the customer a year free of their shitty hosting without admitting fault after all.

[matthewdrussell]

I work for Namecheap