[matthewdrussell]

See my other comments in this thread

[nxzero]

I've reviewed all 16 of your comments on the page and beyond sawing a single person at Namecheap didn't follow policy and blaming the user in question, I don't see anywhere that you've stated there's an issue with controls.

Am I missing something, or is Namecheap saying they didn't do anything wrong?

[djsumdog]

You can't expect them to admit liability now can you? They offered the customer a year free of their shitty hosting without admitting fault after all.