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by devy
3984 days ago
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Of all the dyson products I have (2 vacs, 1 bladeless fan), customer service is the weakest link. The fan has a recall last year, they should have emailed customers shipping labels to print out to drop off the product at our convenience, but rather ask you to visit a local UPS B&M store and the store clerk had to fax the RMA request in. The whole thing took 2 hours on a busy Saturday. Completely failed customer service for a premium product that sells at 5x-10x the price of others. Yes the build quality is good, but not that good to worth 5x-10x the average price for the same product. And certainly not worth the hassles to deal with their customer support. |
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On the few occasions I've needed anything Dyson simply ask for the serial number and I describe the part. Next day or two and it arrives in the post.
They also do on site visits if the vacuum has any issues. £80 labour and parts inclusive.
I mean my mum still uses her DC02 from 1995 and it works just fine.
They're (in the UK at least) a top, top company.