[leonroy]

In the UK at least Customer Service is superb. I honestly cannot rate the company enough.

On the few occasions I've needed anything Dyson simply ask for the serial number and I describe the part. Next day or two and it arrives in the post.

They also do on site visits if the vacuum has any issues. £80 labour and parts inclusive.

I mean my mum still uses her DC02 from 1995 and it works just fine.

They're (in the UK at least) a top, top company.