[noir_lord]

A reasonable question

For me :-

* Excellent reliability (no unscheduled downtime in 6 years from 3 to at one point more than a dozen nodes)

* Excellent hardware - when I've benchmarked real production systems on Linode on a $/perf ratio beats DO hands down

* Excellent support - tickets are generally answered in under 30 minutes and staff are knowledgeable

* It just works(TM)

* Straightforward interface and pricing

* Rock solid network, like bulletproof

* I trust them (after 6 years of the above they have earned it)

[threeseed]

For me:

a) Average reliability - had numerous incidents at their London and Fremont DCs. And the complete inability to tell me what was happening in a timely manner was pretty unacceptable.

b) Average support - they will answer the simple questions very quickly. But anything reasonably complex they will actually not bother responding at all.

[jebblue]

It's been sweet sailing for me for years, maybe you should try one of their other datacenters instead of complaining about Fremont.

Edit: Their support is top of the line.

[Gigablah]

"maybe you should try one of their other datacenters instead of complaining about Fremont"

Wow, just wow.