[threeseed]

For me:

a) Average reliability - had numerous incidents at their London and Fremont DCs. And the complete inability to tell me what was happening in a timely manner was pretty unacceptable.

b) Average support - they will answer the simple questions very quickly. But anything reasonably complex they will actually not bother responding at all.

[jebblue]

It's been sweet sailing for me for years, maybe you should try one of their other datacenters instead of complaining about Fremont.

Edit: Their support is top of the line.

[Gigablah]

"maybe you should try one of their other datacenters instead of complaining about Fremont"

Wow, just wow.