[arrrg]

Android phones have been a nightmare for me from a support point of view and for certain user groups Windows phones can – is my hypothesis – be a much, much more enjoyable experience.

My dad has some Samsung Galaxy (probably a couple generations old at this point) and doesn’t like it and doesn’t use it much beyond actually making phone calls (he even hates writing text messages). My mom has the simplest of the simple Nokia Lumias (also a generation or two old now) and she uses it all the time for all sorts of things. Browsing the web, communicating via SMS, Facebook Messenger, Whatsapp, reading email, making phone calls, taking photos (and sending those to people with exactly the messenging app she wants to use). She is able to achieve all this without ever needing help and the phone never gives her the feeling that she is not in control.

Sure, part of that may be differing attitudes of my parents towards technology (my mom has certainly a slightly greater ability to get used to and comfortable with newfangled tech), but I do think Windows phone is very friendly towards people. It’s very sparse, but if it does what you need to do then that’s a plus and it helps you feel in control.

[sgt]

I have a similar experience with family members buying Android phones. For a long time I was the go-to guy for support issues, mostly Android related. Most of the time, it's simply because they didn't find it intuitive enough (I cannot say Android at least on the Samsung devices) is very user friendly.

After a long struggle I got most of them over to iOS and now the less-computer-literate appears to figure out their own issues. I'd reckon the experience would be similar with Windows phones, as I've heard good things about it in terms of user friendliness.