[sgt]

I have a similar experience with family members buying Android phones. For a long time I was the go-to guy for support issues, mostly Android related. Most of the time, it's simply because they didn't find it intuitive enough (I cannot say Android at least on the Samsung devices) is very user friendly.

After a long struggle I got most of them over to iOS and now the less-computer-literate appears to figure out their own issues. I'd reckon the experience would be similar with Windows phones, as I've heard good things about it in terms of user friendliness.