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by bmm6o 4003 days ago
It's crazy to me how poorly this whole recent "revolt" was handled. The only thing of value to Reddit Inc is the community, so you think they would be more proactive about everything, that they would be hiring more community managers rather than firing key ones. Is this their Digg moment? Probably not, but how many more fuckups like this can they make before the users leave for good?

I've cut Pao a lot of slack in the past, but this makes her look like she has no idea what she's doing. No communication for days? Speaking to outside reporters before speaking to her community? It makes no sense to me.

1 comments

She did, in fact, attempt to reply to early discussions on Reddit but she was downvoted into oblivion (e.g. -5500+ down votes) and she wasn't ever going to be heard, no matter how relevant or important her discussion was. So she probably thought it was smarter (and would get better exposure while the community cools down a little bit) to communicate with Buzzfeed et. al.
Yeah, I've heard that, and that's crazy too. The community actually has a veto on communications from the CEO? Absolutely nuts. They couldn't just hack the backend to give her a billion upvotes?
Much of this controversy is driven by the community's loss of trust in the site's administration. Do you think the tactic you suggest would be constructive toward rebuilding that trust?
Faking upvotes, no. But that wouldn't be necessary if they had an actual communication channel in place ahead of time. Which they would if they really understood the value of the community and what it takes to manage it.
No, but they do have a blog.