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Anecdote: In our company, we recently switched from Jabber to Telegram. Telegram is easier to use on multiple devices (it synchronized automatically and you don't have to worry that if you leave one device open, you won't get the message elsewhere), has both a usable mobile app and a usable web/desktop app, it has the "private" chat that's much easier to use than OTR (Pidgin, Gadjim and Adium each implement OTR differntly and it never works right cross-client), and, as one co-worker noted, it finally looks like something from 21st century. TextSecure/Signal/what's the name now has - in addition to confusing branding cross-OS - strange SMS reliance and no working desktop app. I would prefer it to Telegram though, if they had some reliable destop application, but they don't. |
Of course companies should use whatever is most cost effective to run their private communications. But when running a public communication channel restricting to a centralized service should not be an option.