[quan]

My experience with Robinhood has been completely negative. I recently worked on a loan and needed to show the Robinhood transfer to my bank. Since there's no web interface you can't get the current month printout. There's no phone number to call, and it took them 3 days to reply to the zendesk ticket only to say they can't do anything and I have to wait til end of the month. The actual statement is only available a week after beginning of the month. Never again. I closed out my account and deleted the app.

[zwtaylor]

I agree that a mobile-only interface is just not enough when you're dealing with something as intricate as investing. They've tried to abstract away the many layers of paperwork from investing/trading, but it leads to things like the problems you've had.

I tried Robinhood for a few days and started to feel that it was turning investing, something that should require significant forethought and research, into a bit of a toy. The fact that it specifically targets a younger millennial audience who most likely have no experience investing makes me a little uneasy.

That's not to say the app isn't well designed and good-looking, but that a mobile-only app just might not be the best medium for investors.

[INTPnerd]

I'm not seeing your point about targeting a younger audience. A great investor can come from a combination of being self taught and from experience. The earlier you start the better better chance you have to make mistakes, learn from them, and get good at it. When you are young, you probably don't have much money to loose anyway. Not investing until you are older, and have a substantial savings is when lots of money really gets lost or else they are completely depended on financial advisers, but still not knowing which of them to really trust.

[zwtaylor]

I'm not at all suggesting that young people shouldn't be investing, just that the interface and experience of Robinhood makes investing seem more like a toy or game than a discipline that requires a lot more than a few swipes and a tap.

Developing a relationship with investing when you're young is a great thing to do, but Robinhood might not be the best gateway. I am interested in seeing where the app goes, as the design by itself is very well done.

[7Figures2Commas]

I think Robinhood is a good example of how you can develop a seemingly great user experience based on a bad business case.

When you consider that the average young, inexperienced investor is going to come out on the short of the stick by "trading" frequently, Robinhood's zero commission value proposition is quite weak. In my opinion, a young investor would be much better off signing up for an account at say, Fidelity, where they get access to a good deal of research and can buy and sell 70 iShares ETFs commission-free.

Furthermore, Robinhood's stated target market ("millennials") is an odd one for a company seeking to monetize via margin. I'd venture a guess that most of the investors in this market don't even know what margin is, and the vast majority who do have no business using margin if they can even meet the minimum equity requirement to set up a margin account. If Robinhood is banking on establishing a relationship with young investors, this is naive. Whales will always take their money elsewhere and I doubt that Robinhood will ever be able to compete with folks like Interactive Brokers, OptionsHouse, etc. for the big-balance margin accounts.

The fact that Robinhood is already expanding to Australia, which has a population of less than 25 million and where annual trading volume is significantly lower than the US, is telling.

[vasilipupkin]

I think you hatin on the company is unwarranted. Millions of people already trade stock. Given that they do, they are better off paying less for it than more. Investors who trade infrequently and trade something like SPY also benefit because they get lower fees and, hopefully, they don't need brick and mortar support. "Whales will always take their money elsewhere" - why ? Why do "whales" want to pay more for their trades. I am not saying Robinhood is the second coming of Jesus, but I don't see any good reason for hatin' on the company, the way you do

[7Figures2Commas]

First, I am not "hatin" on Robinhood. I don't believe the company's value proposition is very compelling, particularly for its target market, and I explained in detail why.

Second, you are making some flawed assumptions about what's best for investors. In terms of transaction costs, to save a meaningful amount, you need to be making a meaningful number of trades. As I noted, other brokerages, like Fidelity, offer access to commission-free products that are appropriate for average investors, so in some cases Robinhood offers no savings.

Beyond transaction costs, the average investor does not benefit from engaging in frequent trading and stock picking. Saying you saved $200/year on transaction costs doesn't mean much when your portfolio performance lags the market. The average investor will do better with reasonable diversification and a sensible buy-and-hold strategy than he or she will trading in and out of individual issues because there's no commission.

Regarding whales, at Interactive Brokers, for instance, you can pay as little as 0.5% over the benchmark rate on margin balances and a fixed rate commission of $0.005 per share per trade. Do the math. Robinhood will never realistically be able to compete on cost for that segment of the market.

As I wrote, I think Robinhood's entry into a market that is substantially smaller than the US at this early juncture is a telling indication of its prospects in the US.

[voltagex_]

I'm glad I read these comments but I'm an Australian who is starting to look into both Australian and US trading (TSLA, woo!).

The options for me seem to be really limited, and forget about having a single overview of Australian and US shares - you'll need two accounts with separate brokers for that.

It also looks like companies such as OptionsHouse have stopped allowing signups from Australia

CommSec tried to push a margin loan on to me, all I want to do is aggregate my share portfolio and sell off some poor-performers - it can't be this hard, can it?

[TTPrograms]

Exactly. If your investment decisions can be made so spontaneously that you want to be able to do them on a train away from all the data you need to make a decision (historical prices, balance sheets) you're going to get burned.

There's no universe where a mobile-only trading platform could provide me any value.

[jackreichert]

It used to be available on their site, but they do have a number: http://online-brokers.credio.com/l/128/Robinhood

Not cool that they took it off.

[pfista]

I've had issues trying to get statements as well, but they've since improved that and you can access all your statements in the app.

That said, this is one of the most solid apps I've ever used. I don't think it has ever crashed or shown any strange UI bugs.