Hacker News new | ask | show | jobs
by mcphage 4067 days ago
> so Valve slapped on another 30% while not providing any or minimal QA from Valve

Valve was charging 30% for operating the storefront, handling payment, the value of having spent years building a site where people are willing to come and pay for things, the value of having built a service that would allow modders to make money building off of another company's work, and so on. Valve's 30% was well deserved.
1 comments
mxfh 4067 days ago
Heaving dealt with Valve customer service a few times, the 30% is definitely not going into training, hiring more or providing responsive and helpful customer service. Valve only get's away with it because they run a de facto monopoly.
link
mcphage 4067 days ago
> the 30% is definitely not going into training, hiring more or providing responsive and helpful customer service

It should, certainly, and it's not, but I didn't claim that it was.

link