Hacker News new | ask | show | jobs
by mxfh 4066 days ago
Heaving dealt with Valve customer service a few times, the 30% is definitely not going into training, hiring more or providing responsive and helpful customer service. Valve only get's away with it because they run a de facto monopoly.
1 comments

> the 30% is definitely not going into training, hiring more or providing responsive and helpful customer service

It should, certainly, and it's not, but I didn't claim that it was.