[toxican]

Yet people (primarily redditors) were swearing up and down that our complaints meant nothing and that we were wasting our time and that Valve only cared about money.

Like seriously, have those people been paying attention? If anybody is going to listen to their userbase, admit their mistake, and do a 180, it's Valve.

[okasaki]

The sentiment probably comes from experiencing Valve's customer support, which is a lot like Google's - either

- the automated system solve your problem, or

- you have enough influence to generate bad press for them, or

- your problem will most likely be ignored.

[lsaferite]

Gabe has acknowledged how horrible the customer support is and they are, supposedly, working on a solution.

I count myself fortunate to have never needed to interact with the customer support. <knocks on wood>

[suby]

The time for a solution was ten years ago. It has always been quite bad.