[okasaki]

The sentiment probably comes from experiencing Valve's customer support, which is a lot like Google's - either

- the automated system solve your problem, or

- you have enough influence to generate bad press for them, or

- your problem will most likely be ignored.

[lsaferite]

Gabe has acknowledged how horrible the customer support is and they are, supposedly, working on a solution.

I count myself fortunate to have never needed to interact with the customer support. <knocks on wood>

[suby]

The time for a solution was ten years ago. It has always been quite bad.