[therealwill]

According to their website they have 1000s of customers paying 1200+/m. At the low end they're getting 1.2 million in revenue a month and only have 9 employees. Why did they sell? Something is not adding up.

[lobster_johnson]

$1200/year, not per month, and according to this tweek the business had "tanked" in recent years: https://twitter.com/monstro/status/585797874300035072.

Edit: Actually $1200/month according to the pricing page, nevermind. That's insane, and way above competitors like ZenDesk.

[tptacek]

Are we thinking of the same Zendesk? The Zendesk I know is a public company with 9-figure topline revenue.

[lobster_johnson]

According to the pricing page, Get Satisfaction's only public pricing is the $1,200/mo subscription. ZenDesk starts at $25m/agent for the community solution.

Granted, they are slightly different products; I was just grabbing the nearest competitor I could think of. (They're in the same space, though, and competing directly for the community/knowledge base part of their products.)

[tptacek]

I think we can safely assume GetSatisfaction didn't have 9-figure revenue.

[lobster_johnson]

To be sure, but that wasn't really my point. $1,200/mo for such a simple product seems excessive.

[blumkvist]

I think we can safely assume that the grass is green.

[moe]

It must have tanked pretty damn deep then...

How many customers at $1200/mo per shot do you need to feed 9 employees?

[andyhite]

Definitely more than 9 employees at GS - there are about 40.

[fps]

Not sure where you're seeing 9 employees. At the end of 2013 they had 40 employees, and while they laid 10% off in early 2014, they still had over 30 a year ago. Larger customers (of which there weren't 1000's) were paying much more than $1200/year, too. But still, the money coming in wasn't anywhere near the burn rate.

[andyhite]

There were more than 9 employees at GS - about 40. There's only 9 employees / former employees that have CrunchBase accounts, so that's why you're seeing that number.