[timdaub]

Could you elaborate on that?

What is your market then?

What is your greater goal/long term vision?

Why would I want to hire your company for social-media management?

In my opinion, a successful social-media presence involves direct engagement with customers but most importantly business-specific knowledge.

For example, the Deutsche Bahn has a great social-media presence as they emulate a free and quick telephone service via Twitter. At any time, I can ask them what train I should take, which one is delayed, how I get from A to B, which tickets fit me best, etc. In your eyes, how is this possible using your platform?

[sherm8n]

This is something on our radar. How do we provide a managed customer service solution? I would run customer service for Deutsche Bahn myself. I'd want to see how well I can match their brand/voice and then write code where possible.

[1337biz]

But that is pretty much what any social media agency does or am I missing there something?

[timdaub]

Unfortunately, this did not answer most of my questions. Can you give us more information?