[sherm8n]

This is something on our radar. How do we provide a managed customer service solution? I would run customer service for Deutsche Bahn myself. I'd want to see how well I can match their brand/voice and then write code where possible.

[1337biz]

But that is pretty much what any social media agency does or am I missing there something?

[timdaub]

Unfortunately, this did not answer most of my questions. Can you give us more information?