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by sswaner
4084 days ago
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I called Apple customer support last night for the first time ever. Called to get confirmation of AppleCare support for an iPad -- I didn't buy support :( My experience with them was the best customer support experience I have ever had. They were great. They were prompt, knowledgeable, and compassionate. |
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A while ago, I could walk in the store and get replacement parts on the spot. They've replaced my sister's broken computer when she was out of warranty without giving her a hard time.
Most recently I had a really esoteric thing where my Apple Developer account had my mom's name on it because it was linked to the phone I got from her... I dunno, anyways, I managed to get someone who manages developer accounts on the phone, even though I don't pay for the developer account, and they updated it for me and got it sorted out, with minimal friction, and only a small amount of time on the phone.